About Your Facilitator

John Gilbert Garcia

Lean Six Sigma Master Black Belt · Business Transformation Practitioner · Continuous Improvement Professional

John Gilbert Garcia leading a Lean Six Sigma DMAIC training session in an executive boardroom

John Gilbert Garcia

Master Black Belt · 20+ years experience

Banking
Financial Services
Insurance
Retail
Lean Six Sigma training and certification credentials composite: Master Black Belt certificate, Green Belt badge, DMAIC process diagram, measurable results chart, coaching and real-project icons

A practitioner, not just a trainer

Master Black Belt · 20+ years across banking, financial services, insurance, retail, and BPO.

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John Gilbert Garcia is a Lean Six Sigma Master Black Belt and business transformation practitioner with more than two decades of professional experience across banking, financial services, insurance, retail, shared services, and business process operations.

His expertise focuses on Lean Six Sigma, process excellence, customer experience, operational transformation, automation, and continuous improvement.

He combines academic knowledge with extensive practical industry experience, helping professionals move beyond learning Lean Six Sigma concepts and apply them to actual workplace challenges and measurable business improvements.

Academic Background

  • Master in Business Administration (MBA)
  • Doctor of Public Administration (DPA) — Ongoing
  • University of Makati

Professional Certifications

  • Certified Lean Six Sigma Master Black Belt (CLSSMBB)
  • Certified ScrumMaster® (CSM)
  • Certified Digital Transformation Professional (CDTP)
  • Human-Centered Design Certified Practitioner

Industries Served

Banking
Financial Services
Insurance
Retail
Shared Services
BPO
Business Transformation
Areas of Expertise
Lean Six Sigma
Process Excellence
Continuous Improvement
Business Transformation
Customer Experience
Operational Excellence
Data Driven Decision Making
Automation and Digital Transformation
Shared Services
Financial Services Operations
Professional Experience

More than 20 years of experience across:

Banking
Financial Services
Insurance
Retail
Shared Services
BPO
Business Transformation

Learn from someone who's done it — not just taught it.

Bring real workplace challenges and get coaching grounded in two decades of hands-on transformation work.